The contract between WTS Technologies Ltd and the client will be on these conditions to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
A ‘Project' is any work undertaken or service provided by WTS Technologies Ltd for the client on their request and as described in our sales order form to that client.
A ‘Client' is a person, persons, business or organisation using any of the services provided by WTS Technologies Ltd.
‘Domain' is the website address as specified by the client.
‘Hosting' is a yearly cost to keep a clients website activated online.
‘Content' is both text and images that the client requires on the website.
‘Live website' will be from the date the website is available to the clients.
‘Agreed Keywords’ is the keywords or key phrases agreed for the SEO services.
‘Major Search Engine’ includes Google, MSN, Bing, Yahoo.
‘The Payment Period' shall be the time allowed by WTS Technologies Ltd for receipt of all money owed to WTS Technologies Ltd by the client.
· ‘Open Source Software' is software made freely available to anyone under the GNU General Public License (GPL).
1.0 WTS Technologies Ltd shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website / idea / business will operate legally within UK law. It is important that the website is not in any way illegal.
1.1 The works to be carried out shall be as set out in the WTS Technologies Ltd Sales Order Form agreed by WTS Technologies Ltd and the client.
1.2 WTS Technologies Ltd will only commence work on a project after receipt of 25% deposit of the quoted project fee from the client. The final 75% payment is to be made on completion of the website. The website will be switched to live once the clients remaining balance is paid in full.
1.3 WTS Technologies Ltd reserves the right to decide whether a refund is applicable if requested by the client for any reason. A refund is not guaranteed by WTS Technologies Ltd.
2.0 Where images used on the website have been purchased by WTS Technologies Ltd on behalf of the client, these images are strictly for use on the website only. WTS Technologies Ltd are not liable for misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organisations.
3.0 WTS Technologies Ltd will host the website if the client requires us to do so and on receipt of full payment of our hosting fees. In doing so we will endeavour to provide a reliable and professional service to the client at all times but do not guarantee that the website hosting will be available at all times, especially in the event of a technical failure beyond our control.
4.0 WTS Technologies Ltd cannot be held responsible for anything adversely affecting the client's business operation, sales, or profitability that they might claim is a result of a service offered by WTS Technologies Ltd.
5.0 Where we have been asked to provide search engine optimisation for a client, we do not guarantee any specific placement or high ranking on search engines.
5.1 WTS Technologies Ltd will use reasonable endeavours to ensure that page(s) from the client’s website are ranked within the first page results in at least one Major Search Engine for searches made using:
a) The Agreed Keywords
b) Variations of the Agreed Keywords
c) Other keywords and key phrases relating to the website
5.2 Search Engine Optimisation services shall commence on the commencement date and shall remain in force from year to year thereafter, unless and until terminated by either party giving one months notice expiring any time after. The initial terms unless otherwise agreed in writing is one year.
5.3 WTS Technologies Ltd guarantee the client's website will appear in at least one major search engine for at least one of the agreed keywords or key phrases, subject always to clause 5.4.
5.4 The guarantees in clause 5.3 are limited as follows:
a) Where clients have failed to implement within 7 working days any recommendations of WTS Technologies Ltd, all guarantees will cease to apply;
b) Where any changes made by WTS Technologies Ltd to a client's website are altered, reverted or deleted, all guarantees will cease to apply;
c) Where clients redesign the website (in whole or in part), all guarantees will cease to apply;
5.5 Any changes to the clients website made by the client or on the recommendation of WTS Technologies Ltd that are altered, reverted or deleted must be notified to WTS Technologies Ltd immediately, the client may be charged an hourly rate in order to restore these changes with a minimum charge of £50.
5.6 Where WTS Technologies Ltd fails to achieve a first page ranking in at least one major search engine for at least one of the agreed keywords or key phrases within the initial term of the contract, clients may within 30 days after the initial terms completion claim a full refund of all amounts paid by the client under the search engine agreement. WTS Technologies Ltd will pay such a refund within 60 days following receipt of the clients notice.
6.0 WTS Technologies Ltd will provide the client with an expected project completion date if requested. We will endeavour to meet any given deadline but we do not guarantee and are not bound in any way to complete the project by this date.
7.0 It is the clients responsibility to check with WTS Technologies Ltd that open source software is being used or not.
7.1 We do not charge customers for open source software. If there is a charge for a website using open source software, you are paying for the installation time. Open source software is not owned by WTS Technologies Ltd or our client.
7.2 WTS Technologies Ltd own all design and code of the website until all payments has been received in full.
8.0 All images displayed on the client's website will only be used after authorisation by the client and are the sole responsibility of the client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the client OR WTS Technologies Ltd, they will be the sole responsibility of the client.
9.0 Domain names will be registered by WTS Technologies Ltd and the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, WTS Technologies Ltd will do this within reasonable time.
9.1 It is the responsibility of the client to renew their domain names when due. If a domain name expires, WTS Technologies Ltd cannot be held liable for this. However, WTS Technologies Ltd will make reasonable effort to contact the client regarding domain renewal.
10.0 Renewal of “hosting” is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the client. The “hosting” will not be renewed if we cannot contact the customer or the customer requests for us to not host this site.
10.1 The hosting renewal charge must be received within 30 days of the hosting expiry date. We reserve the right to deactivate any website where the hosting has expired and the client has not paid the renewal charge. There will be an admin fee set by WTS Technologies Ltd for reactivating the website / hosting.
10.2 If the client does not use WTS Technologies Ltd hosting services then the management and hosting of the domain name are the full responsibility of the client.
11.0 WTS Technologies Ltd has no control of, or responsibility for, the content of our client's web sites. In no way does the textual or image based content of our client's web sites constitute WTS Technologies Ltd endorsement, or approval of the web site or the material contained within the web site.
11.1 WTS Technologies Ltd has not verified any of the materials, images or information contained within our client's web sites and is not responsible for the content or performance of these sites or for the client's transactions with them. WTS Technologies Ltd provides links or references to our client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but we do not guarantee or warrant that such links will point to the intended client site at all times.
12.0 WTS Technologies Ltd are not liable for loss, damage or corruption to files or information stored on our servers or individual PC's relating to a client's website. The client is solely responsible for any information or files relating to their website. We are not liable for any events outside of our control ("Force Majeure"). A "Force Majeure Event" means an event, or a series of related events, that is outside the reasonable control of the party affected (including [failures of or problems with the internet or a part of the internet, hacker attacks, virus or other malicious software attacks or infections,] power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars). WTS Technologies Ltd has the right to charge for work required as a result of a "Force Majeure" event.
13.0 If a domain name is purchased by the client through a company other than WTS Technologies Ltd, the client has full responsibility in making sure that the domain name is renewed when due. WTS Technologies Ltd will not renew the domain name when annual hosting renewal is due if the domain name is purchased through a company other than WTS Technologies Ltd.